Privacy Policy

KATE KOHLER (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. What Personal Information We Collect

We may collect the following personal information:

When you submit an enquiry or contact us:

  • Full name

  • Email address

  • Phone number

  • Reason for enquiry

  • Preferred date for a styling session

  • Details relating to private commissions

When you make a purchase:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Billing address (if different)

  • Payment details (processed securely via third-party providers)

When you subscribe to marketing communications:

  • Name

  • Email address

  • Any preferences you choose to share

2. How We Collect Your Information

We collect personal information directly from you when you:

  • Complete forms on our Squarespace website

  • Make a purchase through our online store

  • Subscribe to our mailing list

  • Contact us via email or social media

Squarespace and third-party tools may also collect certain technical information automatically (see Section 8).

3. Why We Collect Your Information

We use your personal information to:

  • Provide personal styling services

  • Process and fulfil orders, including artwork purchases

  • Manage bookings and private commissions

  • Communicate with you about enquiries and services

  • Send marketing communications (where you have opted in)

  • Improve our website, services, and customer experience

4. Marketing and Communications

If you choose to subscribe, we may send you emails about services, updates, promotions, or content.

You can unsubscribe at any time by:

  • Clicking the “unsubscribe” link in any email

  • Contacting us directly

We will only send marketing communications where you have provided consent or where otherwise permitted by law.

5. Payments

We accept payments via credit card, debit card, Afterpay, and PayPal. Payments are processed securely through third-party providers. We do not store your full payment details on our servers.

6. Disclosure of Personal Information

We may share your personal information with:

  • Payment providers (such as PayPal and Afterpay)

  • Shipping and delivery services

  • Squarespace and its integrated services (for website hosting, analytics, and commerce functionality)

  • Email marketing platforms (e.g. for newsletters)

  • Advertising platforms such as Meta (Facebook and Instagram)

  • Service providers who assist in operating our business

We do not sell or rent your personal information.

7. Data Storage and Security

Your information may be stored through Squarespace’s secure data storage systems or trusted third-party providers. We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.

8. Cookies, Analytics and Advertising

Our website uses cookies and similar technologies to enhance your experience and understand how visitors interact with our site.

This may include:

  • Squarespace analytics (basic site performance and visitor data)

  • Google Analytics, which tracks website usage and behaviour

  • Meta (Facebook and Instagram) advertising tools, such as the Meta Pixel, which help us deliver relevant ads and measure their performance

These tools may collect information such as:

  • IP address

  • Browser type

  • Pages visited

  • Time spent on the site

  • Interactions with content or advertisements

This information may be used to:

  • Improve website functionality and content

  • Measure the effectiveness of marketing campaigns

  • Deliver more relevant advertising to you on platforms like Instagram and Facebook

You can manage or disable cookies through your browser settings. You can also adjust your ad preferences directly through your social media platforms.

9. Third-Party Services

We may use third-party services integrated with Squarespace, including payment gateways, email marketing platforms, and analytics providers. These third parties have their own privacy policies, and we encourage you to review them.

10. Access and Correction

You may request access to the personal information we hold about you and request corrections if needed. Please contact us using the details below.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

KATE KOHLER
Email: info@katekohler.com.au

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.